M. R. Ferdianshah and R. Mesra, “Studi Mendalam Mengenai Pemahaman Pelayanan Pelanggan terhadap Perkembangan Bisnis Ritel”, CJSRE, vol. 2, no. 3, pp. 111–123, Jul. 2025, Accessed: Sep. 16, 2025. [Online]. Available: https://naluriedukasi.com/index.php/comtejsre/article/view/412